To ensure our items are tracked and delivered correctly we use Australia Post for all our deliveries. We offer same day dispatch on all orders that are placed by 2pm (Monday to Friday)
FREE DELIVERY on all orders over $99
FREE Click & Collect from 165 Liebig Street, Warrnambool, Vic
SAME DAY DISPATCH on all orders placed by 2pm
(Monday to Saturday)
Can I pick up my order?
YES,please allow 1 business day for your order to be ready for collection from 165 Liebig Street. We will send you a text when your order is ready for collection.
Can you deliver to a PO Box or Parcel Locker?
Yes, simply ensure that you enter the correct delivery details before finalising your purchase.
What if I am not home when the delivery person comes?
To ensure that your parcel arrives to you safely all parcels require a signature (unless you have authorised the parcel to be left at your home which we do not recommend). So if you are not home Australia Post will leave you a calling card letting you know where and when to collect your parcel.
How do I track my order?
You will receive an Australia Post tracking number. Simply log on to www.austpost.com.au. and enter your tracking number to track the parcel.
Do you deliver overseas?
No, we only deliver to Australian addresses.
Can I authorise my order to be left it I am not home?
Yes. We recommend that you ensure the delivery address is a safe and secure location. You MUST ensure that you SELECT 'I authorise the parcel to be left at the delivery address without signature'. By selecting this you are releasing charile beauty co. of all responsibility for the goods arriving safely to you.